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Frequently Asked Questions
HOW QUICKLY WILL MY ORDER SHIP?
Here at KB, we run our own warehouse facility! Orders are shipped within 3-7 days. Shipping happens 5 days a week. You will receive a shipping notification via the email you provide at checkout when your order ships. **PLEASE NOTE that orders can no longer be combined.
WHAT IS YOUR RETURN POLICY?
Kantha Bae has an ALL SALES FINAL POLICY...BUT, we understand and value you first! If you are not completely satisfied with your one-of-a-kind handmade design, please fill out this form within a week of receiving it. We would love to hear from you and hope you will allow us the opportunity to make it right!
WHAT IF MY PACKAGE IS LOST/STOLEN?
Unfortunately, Kantha Bae is not responsible for lost or stolen packages. Once it leaves our hands, there is very little we can do. We are unable to reimburse or resend product, unless the package gets returned to us. We do, however, offer KB Protect shipping insurance at checkout, so that if your package ever gets lost, you have recourse through us!
WHAT IS KANTHA? WHERE DOES IT COME FROM?
Kantha is a type of embroidery, hand-stitched by women in India and West Bengal on different types of fabric such as cotton or silk. Kantha Bae's fabric are sourced directly from India and Bangladesh. We use 100% cotton embroidered Kantha to create our products.
DO YOU SHIP INTERNATIONALLY?
Yes! We are proud to ship world-wide! For more information on international shipping, check out the shipping FAQ page here.
IS YOUR TEXT LIST OPEN TO INTERNATIONAL CUSTOMERS?
The short answer is yes, but the longer answer is it will cost you. You will be CHARGED from your wireless carrier for these messages. We have no control over this, unfortunately, and we aren’t responsible for any charges. Please contact your wireless provider and ask so you can be prepared.
U.S. customers now have the option to text us back to get in touch with customer service. There is the same option on international, but due to the cost of texts on both your and our end, please DO NOT respond to our texts, and instead email us at support@kanthabae.com. To sign up International Bestie texts, you can do so through this link: https://tiny.ps/FzaE8
*By signing up via text, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Msg& data rates may apply. View our Privacy Policy and Terms of Service.*
MAY I CUSTOMIZE OR PERSONALIZE ONE OF YOUR PRODUCTS?
Because of the one-of-a-kind nature of kantha fabric, each piece is unique and cannot be recreated. We do not accept custom orders and recommend keeping an eye on the shop for restocks so you're sure to grab your favorites right away! :)
MAY I RESERVE AN ITEM IN YOUR SHOP FOR FUTURE PURCHASE?
We cannot reserve items for future payment. First come, first serve.
WHY DO PRODUCTS KEEP SELLING OUT BEFORE I CAN CHECKOUT?
You may have noticed my launches are pretty crazy! Items tend to sell out fast! For tips on how to best shop my restocks, click here.
DO YOU OFFER WHOLESALE?
Yes! For wholesale information, please email jessica@kanthabae.com
ARE YOU COMPLIANT TO CPSIA REGULATIONS FOR BABY CARRIER MANUFACTURERS?
Yes! Kantha Bae carriers are complaint with current CPSIA regulations for baby carriers. For more information on the process of compliance for small batch manufacturers like Kantha Bae LLC, as well as info on baby carrier safety and compliance, please reference the links below.
https://www.llli.org/
https://
https://thebabywearer.com/
If you have further questions, please email us at support@kanthabae.com.
WHAT IS THE WEIGHT LIMIT FOR THE WRAP AND RING SLING CARRIERS?
We recommend babies 8lb-35lb can be safely worn in our Wrap and Ring Sling Carriers.
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