About KB Protect

Last Updated September 12, 2024

KB Protect is our in-house insurance policy and promise to protect your Kantha Bae treasures during transit, ensuring that they reach you safely and securely, with a money back guarantee should something go wrong along its journey.

HOW IT WORKS:

- When you choose KB Protect, you are choosing to purchase insurance that covers the costs of your order in case of loss during transit.

KB Protect specifically covers:

- Shipments missing for more than 15 days for domestic (U.S) shipments and 30 days for international shipments.
- Damages or missing items that are proven to have occurred during transit.

KB Protect MAY cover:

- Shipments marked as delivered, but not received. In this case we will run a trace with the carrier in order to locate the package. If the carrier deems that it was delivered to the correct address, we follow their lead. In the event of this type of situation, please reach out to Welcome@kanthabae.com and we will do our best to help!

 

HOW TO PURCHASE KB PROTECT:

KB Protect is auto-applied at checkout to ensure that customers have the peace of mind knowing that their order is eligible for a refund or replacement in the case of their shipment being lost or damaged during transit. If you’d rather take your chances, simply un-check the box on the checkout screen.

FILING CLAIMS:

DOMESTIC (U.S) ORDERS: For KB Protected domestic orders the customer may contact CUSTOMER SUPPORT at any time to inquire about their shipping issues. We reserve a 15 business day time frame from the date that the shipment is fulfilled, which gives us an appropriate time frame to investigate the shipments whereabouts. Customers with orders insured by KB Protect will then have a 5 day window to file a claim.

INTERNATIONAL ORDERS: For KB Protected domestic orders the customer may contact CUSTOMER SUPPORT at any time to inquire about their shipping issues. We reserve a 30 business day time frame from the date that the shipment is fulfilled, which gives us an appropriate time frame to investigate the shipments whereabouts. Customers with orders insured by KB Protect will then have a 5 day window to file a claim.

FILE CLAIMS: HERE

Disclaimer: Kantha Bae reserves the right to amend KB Protect at any time. All changes to the policy will be reflected on this page and will be effective for all future orders.