Friends! We are SO excited to finally announce that of July 2020, we have found the PERFECT third party shipping company for our story! Krista has been searching and searching for the right fulfillment company for a year now, and it has never been possible due to the nature of our one-of-a-kind items. We finally found a local team that is everything we've ever dreamed of, and more!
So what does this mean? It means shorter shipping times for you! HAPPY DANCE! You should never have to wait longer than 4 days for an order to ship, even during Christmas! It also means Grace and the team have more time on their plates to pour into other parts of KB. We are just thrilled about this change... every single order has been personally packaged and shipped by this team since 2016. While we are proud of the thousands of orders we have folded, wrapped, and tied up for you guys over the years, we are so excited to see where this new flow can take us! Don't worry... your items will still be packaged with care, and some of those personal touches you love so much, like those gorgeous, eco-friendly, reusable bags.💛
Below are our most frequently asked questions concerning shipping!
Previously, the team was able to combine orders for you as often as possible. We are no longer able to combine multiple orders. The third-party shipping company fulfills orders so quickly that there won't be time to combine orders placed within the same week. If there is a special reason you need your orders combined, please email us at firstname.lastname@example.org so that we can try to accommodate you. We hope to bring back this option in the future! *If you are international, read the "international customs fees" section below.
All sales final, unless you receive an incorrect item or item is not as described on the website. Reach out to email@example.com if you believe you qualify for a return.
It makes us so happy when you spread the love of kantha! Please enter the address of the person you are gifting to at the time of your purchase. We are happy to include a gift note with your order! Reach out to us at firstname.lastname@example.org as soon as you place your gift order with the contents of the note and any other requests!
"Route" is our new shipping insurance. This is how we help with any lost or stolen mail. It’s only dollars to use and it’s amazing! Here is how to make sure it’s marked and also how to file a claim if ever needed. The more you add the more the price of route will increase but it’s still only dollars to use. It starts at $0.98 and goes up from there. Even with 3 items in my cart it was still below $2. Great feature to take advantage of and hopefully be helpful to give peace of mind in the world of crazy USPS.
We hope this helps, friends! As always, reach out to email@example.com with any other questions you may have! We are happy to help.