Jul 15, 2020

All Things Shipping

Hi, friends! Welcome! Since the beginning of this brand, our packaging experience has been of utmost importance. It has always been important to Krista to provide an unboxing experience that will remind you of Christmas morning! Because you deserve to treat yourself year round! Our standards of excellence and nature of one-of-a-kind products led us to switch from a third-party shipping company to our very own warehouse back in 2022! We are proud of the thousands of orders we have folded, wrapped, and tied up for you guys over the years.

Our team takes pride in providing you incredibly fast ship times! You should never have to wait longer than 5 days for an order to ship, even during Christmas!

Below are our most frequently asked questions concerning shipping!

We offer calculated shipping, meaning the shipping you pay is based on the weight of the product. So shipping costs you what it costs us. Woohoo!

We are not able to combine multiple orders. Our warehouse fulfills orders so quickly that there isn't time to combine orders placed within the same week. If there is a special reason you need your orders combined, please email us at support@kanthabae.com so that we can try to accommodate you. *If you are international, read the "international customs fees" section below.

All sales final, unless you receive an incorrect item or item is not as described on the website. Reach out to support@kanthabae.com if you believe you qualify for a return.

Unfortunately, Kantha Bae is not responsible for lost or stolen packages. Once it leaves our hands, there is very little we can do. We are unable to reimburse or resend product, unless the package gets returned to us. We do however offer Route insurance at checkout, so that if your package ever gets lost, you have recourse through them!

Again, we have an all sales final policy. We do, however, understand mistakes happen! Please reach out to support@kanthabae.com right away and we will do our best to help!

It makes us so happy when you spread the love of kantha! Please enter the address of the person you are gifting to at the time of your purchase. We are happy to include a gift note with your order! Reach out to us at support@kanthabae.com as soon as you place your gift order with the contents of the note and any other requests!

Our goal here at KB is to ensure that you receive your order in excellent condition; however, we recognize that incidents happen and errors occur during the shipping and delivery process. This is why we offer KB Protect shipping insurance at checkout! This service is similar to Route, but is offered in-house by Kantha Bae! Keep this selected to protect your package from being lost/stolen/damaged during transit! Great feature to take advantage of and hopefully be helpful to give peace of mind in the world of crazy USPS.

We offer world-wide shipping! We love our international customers, and we know that customs fees can hurt, especially when placing multiple orders. Kantha Bae is not responsible for any customs fees charged. BUT one of our shoppers from the UK shared her workaround that you may be interested in!

There are US shipping companies that consolidate packages to be sent abroad. They provide you a US postal address and will store your packages there until you are ready for them to be consolidated and mailed in smaller packaging! You can declare the value of the package and choose shipping speed. Google "Stackry" or other similar companies. You may find that this is a great solution for your multiple KB orders!

We want to look after you friends and make your shopping experience the best it can be! We have a "discounts" page, where you can find codes to help you save some dollars on the front end of your purchase, to help compensate for any fees when it arrives to you. We also would love to offer you one-time free international shipping with code KBGLOBAL.

We hope this helps, friends! As always, reach out to support@kanthabae.com with any other questions you may have! We are happy to help.

All Things Shipping

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